Questions at the Bedside

Read the package list on the individual product page. Some pieces are single covers or sheets; others include several coordinated pieces. Pillow inserts, duvet inserts, furniture and decorative items are excluded unless expressly listed. A duvet cover is a cover for a separate insert.

Use actual measurements first. Bedding labels vary between pieces, and not all covers use standard U.S. insert dimensions. Measure your mattress or existing insert and compare it with the dimensions shown for the selected option.

Subtract your mattress width from the blanket or coverlet width, then divide by two for an approximate drop on each side. Allow for mattress depth and the way you want the top layer to sit. Our measuring guide includes an example.

The assortment includes documented cotton and linen pieces, silk pillowcases, and synthetic textiles with different textures. Each listing gives the material information available for that piece. A silky finish does not by itself mean silk; a fuzzy finish does not mean wool.

Follow the care label supplied with the item. Where a specific wash method is documented, the product page states it. If it is not stated, check the label before washing and contact us with the product name if you need help. Launder coordinated pieces together when their labels allow it.

Our delivery area is the contiguous 48 United States and Washington, DC. We use street addresses rather than P.O. boxes. The business address in Alaska is also our return address; it does not expand the outbound delivery area.

Allow 1–3 business days for processing. After dispatch, standard transit is estimated at 3–7 days. Those are separate windows, and carrier or weather disruptions can affect arrival.

Standard shipping is free when the merchandise subtotal is $59 or more after any discounts, before tax and shipping. A smaller order has a $6.99 standard shipping charge.

Let us know within 30 days after delivery. Keep the pieces unused and unwashed, with their original packaging and complete set contents. Return to Steven Timothy LLC, 3501 E 42nd Ave Apt 103, Anchorage, AK 99508. We cover return postage for a quality problem, incorrect item or transit damage; other reasons are paid by the customer. The Refund Policy has the full instructions.

Allow 3–5 business days after receipt for inspection. Once approved, we initiate the refund to the original payment method. Your bank or payment provider determines when the credit becomes visible.

Email [email protected] or call (818) 272-3261. Customer care hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time. You can also use the contact form for product or order questions.