Returns & Refunds

We want you to choose bedding with clear expectations. If a piece is not right for your room, let us know within 30 days after delivery to start a return.

Condition for a return

Keep the bedding unwashed and unused, with its original packaging, until you have decided to keep it. Include the complete contents of any set. Your order confirmation or order number helps us identify the purchase.

How to send something back

1. Email [email protected] or call (818) 272-3261 with your order number, the piece you are returning and the reason. For damage, an incorrect item or a quality concern, photographs can help us understand the issue.
2. Pack the complete item carefully in its original packaging, using a protective outer parcel for transit. Include your order number and contact details.
3. Send the return to Steven Timothy LLC, 3501 E 42nd Ave Apt 103, Anchorage, AK 99508. This is the default return destination. You may contact us first for help with the return instructions.

Who pays return postage?

We cover the return shipping cost when there is a quality problem, an incorrect item or damage during delivery. Please contact us so we can arrange the appropriate return method. For a change of mind, a sizing choice or other customer preference, return postage is the customer’s responsibility. Choose a trackable service and retain the receipt.

Review and refund timing

After the return reaches us, allow 3–5 business days for inspection. Once approved, we initiate the refund to the original payment method. Banks and payment providers control the additional time before the credit is visible in your account.

There is no restocking deduction. For a preference return, the original standard delivery charge, if paid, is not refunded. For an incorrect, damaged or defective order, we refund the applicable original shipping charge as well. An order that qualified for free shipping does not acquire an outbound shipping charge when returned.

Exchanges and cancellations

Contact us if you would prefer a replacement or a different size. We will explain the return and replacement options for the particular item. Cancellation is possible while an order can still be stopped; once dispatched, the return process applies.

Customer care is available Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time at [email protected] and (818) 272-3261.